Weekend hack to six-figure ARR: How Loop Smart is simplifying the consumer experience with AI
“Just get started and ship your product. You don’t have to wait for it to be perfect” - Ari Nazir, CEO & co-founder of Loop Smart AI
After a frustrating online shopping experience, seasoned founders Ari Nazir and Ilker Zorluoglu began to rethink the eCommerce consumer journey. Although people are buying more goods online than ever before, it can still take hours, even days, to get responses to product support queries.
Ari and Ilker knew that with the advancing power of AI, they’d be able to build a better solution. What started as a weekend hack quickly became Loop Smart, a leading AI agent that helps enterprise brands deliver human-level responses at scale.
Introducing Loop Smart: A new era of AI-powered business operations
Loop Smart is driving a transformation of AI-powered business operations by offering AI agents designed for modern enterprise needs. With AI solutions across customer support, business analysis, and sales, Loop Smart is enabling businesses to reduce costs and increase efficiency without cutting corners.
Response speed is critical in the customer support experience. HubSpot research recently found that 90% of customers say an immediate response is critical when they have a question, and 60% expect “immediate” to mean within 10 minutes. But many online businesses rely on human customer support teams, who often have to respond to hundreds of queries per day, and must navigate nuanced product information to provide accurate answers.
Loop Smart helps businesses optimize the customer experience by providing an AI agent for eCommerce support. Loop Smart's AI agent is trained on a business's source materials, such as employee handbooks, product guides, shipping policies, and historical support questions, enabling it to respond instantly to pre- and post-purchase inquiries with 99% accuracy.
Following the initial success of Loop Smart’s eCommerce agent, the team has adapted the model to support similar use cases in additional verticals, such as hotel concierge services.
Ari and Ilker’s journey to Loop Smart
When living with Ari in Bali, Ilker discovered a shirt online that he wanted to buy. He submitted several questions about the shirt to the brand’s online support before checking out. But they didn’t get back to him–for days. Ilker abandoned the purchase and shared his frustrations with Ari. They were both perplexed that with advances in modern technology, online shoppers are still subject to long support wait times.
Ari and Ilker knew that an AI-powered solution could help brands provide better customer service. But after initial research, they were shocked to find that no one was building it. So they decided to hack together a minimum viable solution in a weekend and approach the shirt retailer that Ilker had initially tried to buy from. The retailer agreed to try it out, and others soon followed. Now, just six weeks after launching, Loop Smart is generating six-figures in ARR, with dozens of active customers and a rapidly expanding team.
Ari and Ilker’s advice for fellow founders
Ari and Ilker have only become more bullish on the potential of AI-powered solutions since starting Loop Smart. Though they’ve certainly encountered skeptics who disregarded AI products as “crowded” and “overhyped.”
“The one thing we hear all the time is that AI is a ‘very crowded space.’ It’s not,” explains Ilker. In reality, “there are a lot of companies building the same thing, but no one using the products, even at the enterprise level.”
To achieve success, Ilker believes, you must be able to sell your solutions and drive adoption. If you can do that, he explains, “there’s an amazing space for people to jump on it and sell what they are doing in AI.”
Visit loopsmartai.com to learn more.
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